Customer Service Agent- Humberside Airport

Location - Humberside Airport (HUY)

• Hours: 25 hours per week including weekends and public holidays
• Pay: £12.91 per hour
• Ready for take off? Join Swissport for an exciting career in aviation.

Position Overview

Key Responsibilities

• Greet passengers and provide friendly, professional assistance throughout their journey.
• Assist passengers with check-in procedures, luggage handling, and boarding processes.
• Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
• Ensure compliance with airline and airport regulations, including security and safety protocols.
• Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
• Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
• Perform administrative tasks, including data entry, documentation, and reporting as required.

Qualifications

• Prior experience in customer service, hospitality, or related fields is advantageous.
• Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
• Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
• Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
• Demonstrated problem-solving abilities and a proactive approach to resolving issues.
• Attention to detail and accuracy in handling passenger information and documentation.

Benefits

• Competitive compensation package with opportunities for advancement.
• Comprehensive training and ongoing support to enhance skills and knowledge.
• Employee discounts on travel and other benefits.
• Collaborative and inclusive work environment with opportunities for professional growth and development.
• Access to employee assistance programs and wellness initiatives.