Duty Officer Passenger Service - Jeddah

Role Overview

Main Responsibilities

• Lead by example to deliver consistently high-quality customer service.
• Manage, motivate, and engage employees through feedback and regular performance management.
• Ensure compliance with corporate, airline, safety, security, and regulatory procedures.
• Plan and deploy resources and produce rosters aligned with customer and operational requirements.
• Monitor and manage daily overtime payments and resolve budget issues.
• Maintain, monitor, and report agreed key performance indicators.
• Investigate irregularities, accidents, and complaints and complete required reports.
• Communicate operational policies through team meetings, shift handovers, and one-to-ones.
• Ensure required training is completed and documented.
• Build and maintain relationships with internal and external stakeholders.
• Resolve issues and conflicts in a timely manner.
• Ensure efficient inbound and outbound flight operations and escalate important issues to senior management.

Your Profile

• Minimum 10 years of experience in the aviation industry.
• High school diploma or college degree; a university degree is preferred.
• Excellent understanding of customer service.
• Leadership and people-management skills.
• Problem-solving and decision-making experience.
• Planning and organizing skills.
• Excellent written and verbal communication in English and Greek.
• High sense of safety and responsibility.
• Commitment to continuous improvement.
• Computer literacy in Word, Excel, and PowerPoint.
• Ability to handle irregularities promptly and efficiently, assign duties, delegate tasks, and control shifts.
• Ability to work under pressure and across day, evening, night, weekend, and holiday shifts.