Customer Service Advisor

Who are we?

What will you bring?

Key responsibilities include

• Handling inbound customer phone calls enquiries with professionalism and empathy. • Explaining policy cover and claim decisions clearly and confidently. • Processing claims accurately in line with policy terms and company guidelines. • Supporting customers to make informed decisions by providing clear, fair and accurate information. • Working closely with colleagues to deliver outstanding customer outcomes. • Meeting quality, service and productivity targets in a regulated environment.
• What we're looking for We're interested in finding people with the right attitude, energy and communication skills.
• You'll be someone who: • Loves speaking with people and building rapport over the phone. • Has excellent verbal communication skills and a natural customer-first approach. • Enjoys solving problems and finding solutions. • Is organised, detail-oriented and able to prioritise tasks. • Works well independently and as part of a team. • Is comfortable using computer systems and learning new processes. • Takes pride in delivering a high-quality service.