Customer Service

Customer Service

Other responsibilities include

• Proactive Decision Making
• Interpersonal communication and collaboration within your team and other departments
• Product and Sport Familiarisation and training
• Problem-solving
• Additional information: As a Customer Service Advisor, you will be required to work usual retail hours including evenings and weekends.
• The profile we're looking for:
• Active with a clear passion for sport
• People-oriented with a high sense of service
• Problem solver and creative thinker
• Fluent in English and has excellent written communication
• Get to enjoy the following benefits and perks:
• Annual remuneration reviews
• Healthy employee discount on all Decathlon products
• Weekly Staff Sports/Activities
• Cycle-to-Work Scheme
• Intensive Learning and Development training via Decathlon Academy
• … and many more.

What will you benefit from?

• Career progression - At Decathlon, you choose your own career path, whether you aspire to become our next customer service manager or our next CEO - your opportunities for progression are endless!
• Profit sharing scheme - We’re one big international family who exclusively shares the profit we make with our employees.
• We play sport together and have regular team socials!
• Quarterly bonus scheme
• Permanent contracts with fair pay - We don’t believe in zero-hour contracts.
• Cycle to work scheme - 25% discount on a bike of your choice.
• 30% staff discount on our Decathlon products.