Customer Sales Associate

What you will do:

Provide support to customers and find the best method to resolve problems to ensure customer satisfaction.

Partners with customers to grow sales by identifying related products or add on extensions.

Process customer orders and respond to inquiries, questions or complaints regarding Parts and Supply offerings and offer solutions to ensure customer satisfaction and future sales.

Keep current on knowledge of Trane Products, offerings, and promotions in order to provide a premier customer experience and drive sales.

Interact with customers both on the phone and in person.

Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment.

Assists with warehouse/inventory management work as needed.

Flexibility to work overtime/weekends, as required.

What you will bring:

High school diploma required and a diploma in Building Mechanics is an asset.

Experience in a dynamic, customer-focused environment with an emphasis on customer service, continuous improvement, and safety.

Minimum of 2 years of experience in internal sales, retail sales, or a related field;

HVAC sales/knowledge and mechanical aptitude .

Proven experience in building customer relationships and maintaining professional customer service, even in difficult situations.

Disclaimer : We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.