Customer Renewals Team Lead

We'd love to speak to someone who has:

✨ Previous experience in a Team Lead, Supervisor or people leadership role 🤝 Experience within customer renewals, retention or account management 📊 A commercial mindset and confidence working with performance data and KPIs 🗣️ Excellent communication and relationship-building skills 💡 A proactive approach to problem-solving and continuous improvement 🎯 The ability to prioritise and keep calm in a fast-paced environment 💻 Experience within a technology or software business would be a bonus 🌱 A genuine passion for coaching and developing people

Impact: Your work will influence millions globally.

Growth: Continuous learning and career development opportunities.

Belonging: A culture that celebrates diversity and empowers every individual.

Click Apply - we’re excited to learn about your unique perspective and experience. If you need adjustments during the process, let us know. We’re committed to making this opportunity accessible to everyone.

Our process is designed to be fair, transparent and straightforward. Stages vary depending on the role — more senior positions may involve additional steps, and some areas include role-specific assessments such as a technical test or case study — but typically you can expect:

Application review — we assess your experience and potential

Initial call — a short conversation to learn about you and share more about the role

Skills assessment — tailored to the position, e.g. case study, coding challenge or portfolio review

Final interview — meet the team and explore how you'll make an IMPACT at IRIS

We'll always walk you through the specific stages at the start of the process so you can prepare with confidence.

If you need any adjustments or accommodations during the process, let us know, we’re committed to making this experience accessible for everyone.