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Customer Reliability Engineer

Smiths Group
KSA
Full-time
Senior · 5+ years experience
Onsite
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SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES

  • INCLUDE BUT ARE NOT LIMITED TO :
  • Perform reliability analyses of customer rotating equipment, with a focus on sealing system performance and optimization.
  • Lead and support Root Cause Analysis (RCA) investigations involving sealing systems and rotating equipment, including site assessments, data collection, analysis, reporting, and presentation of findings and recommendations to customers.
  • Conduct field troubleshooting activities, including problem diagnosis, development of corrective actions, and implementation of appropriate solutions in collaboration with customer teams.
  • Deliver detailed technical presentations and recommendations to customers to support reliability improvement initiatives, sales opportunities, and RCA activities.
  • Support customer sites with equipment measurements, seal installation, commissioning, and technical inspections.
  • Ensure all work is performed in accordance with John Crane standards, procedures, quality requirements, and safety policies.
  • Develop and maintain strong customer relationships through effective technical support and professional communication.

EDUCATION & EXPERIENCE

Bachelor's degree in Mechanical Engineering or a related engineering discipline.

Minimum of 5 years of experience in rotating equipment and sealing systems, with a strong focus on maintenance, reliability, and asset performance improvement.

Solid understanding of industrial plant operations and maintenance environments, including work management systems, turnaround planning, maintenance planning, and scheduling processes.

Experience working in a proactive, multinational, and multicultural environment.

Strong technical knowledge of rotating equipment reliability principles and maintenance best practices.

Knowledge of the John Crane product portfolio is considered an advantage.

Professional certifications such as Vibration Analysis, Machinery Lubrication, Thermography, Certified Reliability Engineer (CRE), or Certified Maintenance & Reliability Professional (CMRP) are highly desirable.

Fluency in English is required; Arabic language skills are an advantage.

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.

Join us for a great career with competitive compensation and benefits, while helping engineer a better future.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website ( Careers - Smiths Group plc )

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