Customer Reliability Engineer

OpsGuru, a Carbon60 Company, is a global engineering and consulting group that helps organizations accelerate digital transformation through cutting-edge technology, deep engineering expertise, and outcome-driven solutions.

OpsGuru's value to our customers centres around our ability to provide deep technical guidance based on their business needs.

We achieve this by assigning small, virtual teams of highly skilled individuals to each client.

• +7 years of experience in Information technology, preference for cloud engineering, site reliability engineering, infrastructure or platform services operations.
• +4 hands-on experience with AWS Cloud infrastructure and ecosystem (EC2, RDS, S3, VPC, IAM, KMS, Backup, CloudTrail, Route53, ECS/EKS, etc.)
• Proficiency with Network and Security troubleshooting (Routing, DNS, Security Groups, ACL’s, WAF, VPN/Bastion access).
• Proficiency in at least one scripting language such as Ruby, Python, Bash or Powershell
• Proficiency in at least one of the following Infrastructure as Code frameworks: Terraform, CDK, CloudFormation
• Previous Production On call 24/7 experience, ideally with an incident management/paging tool (e.g., PagerDuty) - MUST
• Previous Windows/Linux server administration and patching experience
• Familiarity with at least one of the following monitoring platform: CloudWatch, Grafana, New Relic, Datadog, or Prometheus
• Conversational level English required
• Experience working with Claude Code, Codex or similar AI driven development environment

Nice to haves:

• Experience with Docker and Kubernetes (EKS/ECS), including container image patching/vulnerability remediation
• Experience with CI/CD tooling: Git, Jenkins, CircleCI, GitHub/GitLab
• Experience with data stores such as: MySQL, MSSQL, PostgreSQL
• Experience with cloud governance/compliance or CSPM tooling (e.g., Lacework, AWS Config, Trusted Advisor)
• Experience with ITSM/ticketing platforms (e.g., ServiceNow, Jira)