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Customer Relationship Program Manager (Aerospace/Defense)
Protolabs
Maple Plain, USA
Full-time
Manager · 2–5 years experience
Hybrid
Discovered 1 weeks ago
Free
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What You Will Do:
- Support a portfolio of accounts; build multi-thread relationships with engineers, buyers, customer success, and supply chain stakeholders
- Provide consultative guidance on manufacturability, materials, tolerances, lead times, and trade-offs; coordinate with Applications Engineering for DFM as needed
- Monitor active orders; proactively communicate risks; coordinate with operations, quality, and logistics to resolve issues and meet SLAs
- Capture voice-of-customer insights; collaborate with product and operations to improve offerings, lead times, and service
- Partnering with account owners and transactional teams to provide best-in-class service by helping support client meetings, supporting ongoing projects, and monitoring account and order activity and trends
- Contribute to process documentation, playbooks, and continuous improvement initiatives
- Maintain project and/or program plans, timelines, and deliverables
What It Takes:
2 to 5 years in a fast-paced role such as account management, customer success, or inside sales in B2B; manufacturing or technical services preferred
Experience within aerospace and defense is required for this position.
Ability to travel to our New Hampshire location once a month
Excellent written, verbal, and communication skills
Proven ability to manage relationships with both internal and external customers
Ability to research and keep informed on industry trends as applies to the client/client industry
Strong analytical and problem-solving skills
Effectively manages and balances multiple priorities
Ability to understand and exercise PM techniques and methodologies
What Makes You Stand Out:
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