Customer Relationship Manager [ Emarati Talent ]
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About the Role
Role: Customer Relationship - Manager [ EMARATI TALENT ] Industry: Real Estate or Property management. Excellent salary offered. The job holder will be responsible for designing and executing a high-touch service strategy tailored to high-value clients.
Key Skills for This Role
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Role
: Customer Relationship - Manager [ EMARATI TALENT ]
Industry
: Real Estate or Property management.
Excellent salary offered.
The job holder will be responsible for designing and executing a high-touch service strategy tailored to high-value clients.
This role focuses on curating exclusive benefits programs, ensuring personalized engagement, and driving customer loyalty through exceptional experiences.
Oversee VIP client relationships, premium service initiatives, etc.
Responsibilities
- Develop and implement a VIP customer experience strategy that reflects the organization’s values and meets the expectations of high-value clients enhancing satisfaction and loyalty.
- Develop and implement an exclusive VIP benefits program that enhances loyalty and customer engagement. Continuously evaluate program effectiveness and introduce enhancements to maximize customer satisfaction.
- Plan and execute exclusive VIP events and curated experiences such as private previews, luxury hospitality, and networking meetups.
- Curate personalized rewards, privileges, and experiences that are tailored to the unique preferences of each VIP client, elevating their overall engagement with the brand.
Qualifications
- :
- Bachelor’s degree in business/ hospitality/ customer experience or a related field.
- Relevant Customer Experience (CX) Certifications - preferred
- Min 3-5 years of experience in customer experience management, with a strong
- focus on luxury services or VIP client relations.
- Proven experience in sectors such as luxury hospitality, aviation, real estate, high-end retail, or premium concierge services within a property developer industry.
- Email CVs to zeena@hirerightt.com
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