Customer Relationship Executive

Greetings From Ashra Technologies

Key Responsibilities

• Welcome and professionally engage with walk-in customers at the kiosk.
• Understand customer requirements related to company services, including but not limited to: ○ Business Setup Services ○ Golden Visa Services ○ PRO Services ○ Auditing & Accounting Services ○ Bookkeeping Services ○ Visa & Immigration-related services ○ And all other services offered by the company from time to time
• Ensure complete understanding of client needs across all current and future service offerings of the company.
• Accurately capture, record, and maintain customer details, inquiries, and requirements.
• Coordinate and direct clients to the relevant consultant or department based on their requirements.
• Handle incoming calls, inquiries, and basic customer follow-ups in a professional manner.
• Maintain and update client databases, lead sheets, or CRM records using Excel or internal systems.
• Ensure smooth kiosk operations and deliver a high-quality customer experience.
• Support in identifying potential leads and ensuring proper handover to consultants without missing opportunities.

Requirements

• Female candidate preferred. (Philippines preferrably)
• Strong communication and interpersonal skills.
• Confident in handling face-to-face and telephonic customer interactions.
• Basic knowledge of Microsoft Excel and data entry/record management.
• Smart, presentable, and professional personality.
• Ability to quickly understand company services and explain them clearly to clients.
• Strong coordination, follow-up, and organizational skills.

Preferred Experience (Plus Point)

• Prior experience in customer service, front desk, client relations, or telesales roles.
• Experience in tourism, visa services, immigration consultancy, or UAE business setup industry will be considered a strong plus point.
• Familiarity with handling customer inquiries in service-based industries.
• Experience in lead handling or CRM systems is an added advantage.

Working Hours

• Monday to Saturday
• 8:00 AM to 6:00 PM

• Sunday: Weekly Off

Experience

• Customer Relationship Executive: 1 year (Required)