indeed
Customer Relations Representative
Al Abdulghani Motors
Baladiyat ad Dawhah, QAT
Onsite
Discovered 4 weeks ago
CRM softwareCommunicationCustomer serviceMultitaskingConfidentiality
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
CRM softwareCommunicationCustomer service
Role Overview
The Contact Center Agent handles customer interactions across multiple channels, including phone, email, chat, and social media, ensuring consistent and high-quality service experience. The role involves managing both inbound and outbound communication related to service appointments, maintenance re
Key Skills for This Role
CRM softwareCommunicationCustomer serviceMultitaskingConfidentiality
Full Job Posting
Job Purpose
The Contact Center Agent handles customer interactions across multiple channels, including phone, email, chat, and social media, ensuring consistent and high-quality service experience. The role involves managing both inbound and outbound communication related to service appointments, maintenance re
Principal Accountabilities
- Answer incoming calls and respond to customer queries in a timely and professional manner.
- Make outbound calls to follow up on customer issues or to inform them of new products and services.
- Record details of customer interactions, transactions, and complaints.
- Provide accurate information to customers regarding products, services, and policies.
- Work collaboratively with other team members to improve customer service.
- Handle customer complaints and escalate issues as necessary.
- Maintain a high level of confidentiality.
Required Qualifications
- Minimum Bachelor's Degree.
- Previous experience in a call center or customer service role (Preferred).
- Strong communication and listening skills.
- Ability to multitask and work in a fast-paced environment.
- Basic computer skills and proficiency in using CRM software.
- Patience and a customer-oriented attitude.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Al Abdulghani Motors
Leather Restoration Technician
, QAT
Mid
The employer is seeking a Leather Restoration Technician to inspect and restore damaged vehicle leather interiors. The role requires accurate color matching, safe use of restoration tools and chemicals, careful workmansh
Discovered TodayView →
Service Advisor
, QAT
MidFull-time
Service Advisor responsible for receiving customers, preparing estimates, coordinating vehicle service, monitoring work progress, and resolving complaints. The role requires a bachelor's degree in engineering, five years
Discovered 2 days agoView →
Senior Sales Executive
, QAT
Senior
The employer is seeking a Senior Sales Executive to manage Trade and Project sales operations. The role focuses on profitability, growth, and building a sustainable sales function that wins strategically aligned business
Discovered 1 weeks agoView →
Senior Sales Executive
, QAT
Senior
The employer is seeking a senior sales executive to manage Trade and Project sales operations. The role focuses on profitability, growth, and building a sustainable sales function that wins strategically aligned business
Discovered 1 weeks agoView →
Leather Restoration Technician
, QAT
Discovered Today
Workshop Supervisor
Doha, QAT
Discovered YesterdayFull-time
Leather Restoration Technician
Doha, QAT
Discovered 2 days agoFull-time
Car Polisher
Doha, QAT
Discovered 2 days agoFull-time
Service Advisor
, QAT
Discovered 2 days agoFull-time
Service Advisor
Doha, QAT
Discovered 3 days agoFull-time
Senior Sales Executive
, QAT
Discovered 1 weeks ago
Senior Sales Executive
, QAT
Discovered 1 weeks ago