Customer Relations Associate- Receptionist

• Deliver an exceptional customer experience by greeting every customer, vendor, and visitor with warmth, professionalism, and enthusiasm.
• Manage a multi-line phone system, answer incoming calls promptly, and ensure customers are connected with the appropriate department.
• Create positive first impressions that reflect the Berlin City Toyota commitment to outstanding customer service.
• Assist customers by providing information, answering general questions, and helping them navigate their dealership experience.
• Schedule service appointments and coordinate with the service team to provide a seamless customer experience.
• Follow up with current and previous customers to confirm appointments and maintain strong customer relationships.
• Communicate with internet customers through their preferred method, including phone, text, and email.
• Maintain accurate customer information within the dealership CRM system to support excellent communication and follow-up.
• Support sales, service, and administrative teams with clerical and administrative tasks as needed.
• Maintain a clean, organized, and welcoming reception area that enhances the overall customer experience.
• Continuously look for opportunities to exceed customer expectations and create memorable experiences.

We're looking for someone who:

• Is passionate about delivering exceptional customer experiences.
• Enjoys building relationships and making people feel welcome.
• Communicates professionally and confidently in person and over the phone.
• Is comfortable learning and using new technology, CRM platforms, and scheduling systems.
• Thrives in a fast-paced environment while staying organized and detail-oriented.
• Can successfully manage multiple priorities without sacrificing the quality of the customer experience.
• Is dependable, punctual, and takes pride in providing outstanding service.
• Works collaboratively with teammates to ensure every customer has a positive experience.
• Brings a positive attitude, strong work ethic, and eagerness to learn and grow.

• Must be at least 18 years of age
• Authorized to work in the United States
• Ability to successfully pass a pre-employment background check
• Previous experience in customer service, hospitality, retail, banking, healthcare, receptionist, or administrative roles is preferred but not required

Berlin City Auto Group is a family of dealerships serving communities throughout Maine and Vermont.

We believe our greatest competitive advantage is our people.

Guided by our core values of Humility, Integrity, and Passion , we're committed to delivering extraordinary customer experiences while creating meaningful career opportunities for our associates.

Learn more about Berlin City Auto Group and our career opportunities at: www.berlincitycareers.com

Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

Summit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local laws.

Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the job's essential functions unless doing so would create an undue hardship.

If you need an accommodation, refer any such request to the Human Resources Department.

Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employee's religious beliefs or practices.