Customer Quality Engineer

Cooperates with: Quality, Engineering, Manufacturing, Project Management & Tech Services

Primary Responsibility S erve as the primary quality liaison between the company and its customers, ensuring customer requirements are understood, communicated, and consistently met.

The CQE drives customer satisfaction by managing quality concerns, leading root cause investigations, coordinating corrective actions, and supporting continuous improvement initiatives across manufacturing, engineering, and supply chain functions.

• Serve as the primary quality contact for assigned customers.
• Respond to customer quality inquiries, complaints, and concerns in a timely manner.
• Participate in customer meetings, audits, and quality reviews.
• Communicate customer requirements and expectations to internal teams.
• Build and maintain strong customer relationships focused on quality performance and continuous improvement.
• Lead investigations of customer complaints, returns, and nonconformance reports.
• Facilitate root cause analysis using methodologies such as 8D, 5 Why, Fishbone, and Fault Tree Analysis.
• Ensure timely closure of customer quality issues and provide comprehensive responses.
• Support internal and external audits.
• Maintain quality records, reports, and documentation related to customer quality performance.
• Monitor customer quality metrics, including PPM, warranty claims, returns, and complaint trends.
• Analyze data to identify recurring issues and opportunities for improvement.
• Prepare and present quality performance reports to customers and leadership.
• Track and report corrective action effectiveness.
• Partner with Manufacturing, Engineering, Supply Chain, Operations, and Program Management teams to resolve quality concerns.
• Support product launches and customer qualification activities.