Customer Quality Engineer

This position is based fully on-site in Savannah, GA - with a direct report to Hogansville, GA.

Purpose:

· Monitoring of OEM parts quality – Daily check of customer in-line issues (Mando parts)

· Initial investigation of issued parts – Investigate the circumstances of the problem & contain defects

· Communicate – be the link between OEM and Mando, attend meetings, report problems in a real time

· Support problem - solving – verify corrective actions, track quality KPIs

Key Responsibilities include the following (other duties may be assigned as needed) :

· Monitoring of OEM parts quality - daily check of customer in-line issues

· Initial investigation of issued parts -

· Communicate - be the link between OEM and HL Mando, attend meetings, report problems in real time

· Support problem-solving - verify corrective actions, track quality KPIs

· Manage and respond to customer portal requirements, including daily monitoring and timely replies to MQIRs in accordance with customer expectations. (MPIR: Manufacturing Quality Incident Report)

· Maintain a strong understanding of ES (Customer Engineering Specifications) to support accurate decision-making and guide future issue direction, including interim action evaluations.

· Utilize CANape for DTC analysis and diagnostics with a clear understanding of troubleshooting processes.

· Follow up on 4M and EO changes, including full management of customer portal documentation submissions such as VATTZ and ISIR — from creation and submission through approval and closure. Track PTR samples to ensure proper handling from initial stage through vehicle assembly conditions.

· Lead and follow up on investigation reports (8D/5 Panel Reports or similar), ensuring prompt containment and corrective actions from issue initiation to closure. Maintain strong knowledge of NCR creation, tracking, and closure in collaboration with the G1 plant.

· Generate weekly reports for upper management, including OEM quality trend analysis, quality cost tracking, and investigation status updates.

· Manage and coordinate all customer meetings on a daily, weekly, and monthly basis.

· Drive global customer investigation meetings across the US, Mexico, and Korea to support deep-dive root cause analysis and corrective action activities.

· Lead incoming, in-process, measuring parts by using gauges and vernier calipers with inspection sheet

· Analyze inspection data and trends to identify risks and drive preventative actions

· Take immediate ownership of quality issues to protect customer production lines

· Lead containment, sorting, and rework activities across suppliers, warehouses, and customer sites

· Drive rapid decision-making to eliminate line-stop risks

· Serve as primary quality owner between OEM customers and HL Mando

· Proactively communicate risks, issue status, and countermeasures in real time

· Lead quality meetings, escalations, and cross-functional alignment

· Lead structured root cause analysis and corrective action activities

· Validate corrective and preventative actions for effectiveness and sustainability

· Hold internal and external stakeholders accountable for closure

· Actively track, analyze, and improve quality KPIs (FTT, PPM, line impact)

· Identify continuous improvement opportunities and drive implementation

· Ensure full compliance with OEM and internal quality requirements

Qualifications:

Education and Experience:

• Engineering bachelor degree or relevant hands-on experience in automotive/manufacturing (Min.3 years)
• Good communication to report issues to engineers
• Ability to find root cause and support containment, sorting, rework, and basic problem-solving
• Candidates must be located in the Savannah, GA area and directly assigned to the HMGMA site.

Knowledge, Skills and Abilities:

• Ability to clear understanding GD&T on drawing, prompt response to customer.
• Deeply knowledge of DTC systems validations: CANape / Squadriga
• Ability to make real-time technical decisions to protect customer production
• Willingness to be present on the production floor and respond immediately to issues

Legal Requirements:

• Must be at least 18 years of age due to federal labor law requirements.
• Must be legally authorized to work in the United States.

Supervisory Responsibility: None

Working Conditions:

• Standard office environment with general administrative and computer-based duties. May also require long-term assignment or travel to OEM/customer sites as needed. Normal indoor working conditions with minimal exposure to hazards.

Physical Requirements:

• Position may require occasional lifting of materials/equipment, bending, and extended periods of standing or walking

Remote Work: Not eligible for remote or hybrid work.

Compensation and Benefits: Compensation and Benefits: Competitive Salary commensurate with experience. Benefits package includes health, dental & vision insurance, life insurance and other supplemental benefits, 401(k) plan, paid time off, and professional development opportunities.

Equal Opportunity Employer Statement: HL Mando is an equal opportunity employer and value diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or disability status.

HL Mando America Corporation (HL MCA) does not accept unsolicited resumes or candidate referrals from search firms, staffing agencies, or recruiters.

Any resume or candidate information submitted to HL MCA employees via email, the internet, or any other method without a valid, written agreement authorized by HL MCA’s HR Operations for the applicable position will be considered the sole property of HL MCA.

HL MCA will not be responsible for any fees, commissions, or other charges associated with unsolicited submissions. No fee will be paid in the event a candidate is hired as a result of an unsolicited referral or through any other means.

Only search firms, staffing agencies, or recruiters that have an active, written agreement with HL MCA and have been specifically authorized by HL MCA HR Operations to support a particular position may submit candidates for consideration.