Customer Quality Engineer

• Bachelor’s degree in Engineering or Material Sciences
• 3+ years’ experience on customer quality management, with experience in the automotive, power battery, or energy storage battery industry preferred.
• Proficient in customer complaint handling, root cause analysis, and quality tools such as 8D, 5Why, FMEA, SPC, and DOE.
• Skilled in on-site failure verification, visual and electrical inspection, and battery system fault diagnosis.
• Strong analytical ability using tools like Minitab, Excel, and Power BI for PPM, yield, and quality trend tracking.
• Experienced in customer interface management, audit coordination (VDA6.3, IATF16949), and translating CSR requirements into internal standards.
• Familiar with battery pack production processes, including module assembly, solder quality, and PACK disassembly analysis.
• Excellent communication and presentation skills for cross-functional and customer collaboration, complaints and pressure scenarios efficiently.
• Strong logical analysis and cross-departmental coordination and promotion skills.
• Good English reading and writing skills, able to handle English emails and customer information independently (oral communication preferred);
• Able to adapt to a certain frequency of domestic and international business trips.

The U.S. base salary range for this full-time position is $90,000.00-110,000.00 plus eligibility for 15% bonus and benefits.

Our salary ranges are determined by factors such as the role, level, and geographic location.

The range listed in the job posting represents the minimum and maximum target salaries for this position across all U.S. locations.

Actual compensation within the range will be influenced by the specific work location, along with factors such as job-related skills, experience, and relevant education or training.

Gotion Inc. is proud to be an equal opportunity employer.

We are dedicated to fostering a diverse workforce that reflects the communities we serve, cultivating a culture of inclusion and belonging, and ensuring equal employment opportunities for all.

We provide equal opportunity to all individuals regardless of race, creed, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related conditions (including breastfeeding), parental status, criminal histories consistent with legal requirements, or any other characteristic protected by law.

At Gotion Inc., we strive to create an environment where everyone feels valued, respected, and empowered to thrive.