Customer Quality Engineer (CQE)

描述

Summary/Objective: The Manufacturing Quality Engineer is responsible for improving the engineering, manufacturing, and quality of products.

The primary focus is to address complex issues that affect product quality and/or customer satisfaction by developing and implementing systems and process changes required for improving overall quality performance and sustainable results.

• Initiate projects related to product, process, quality systems, or yield improvement based on internal and external quality indicators.
• Develop and implement systems that improve quality and ensure sustainable results, therefore driving continuous improvement.
• Use advanced measurement tools, techniques, and test equipment and be able to understand and analyze results.
• Create and review qualification plans for inner company product transfers (Process Review, Test Plan Development, PCN, etc.)
• Serve as a training resource for above mentioned measurement and test equipment, ensuring respective personnel understand their operation.
• Provide guidance and training to Manufacturing Quality Support personnel in the respective area .
• Monitor and report daily/weekly/monthly KPI’s via meetings, email, and End of Month reports.
• Analyze data required to understand a problem and develop solutions. This includes, but is not limited to: quality data, manufacturing process data, dimensional data, engineering data, training records, audit results, etc.
• Investigate and appropriately document quality problems using root cause analysis methods and identify robust corrective actions.
• Create and maintain all relevant Work Instructions, SOP’s, Training Documents, and Workmanship Standards
• Use quality tools such as failure analysis, root cause analysis, DOE, PFMEA, SPC, and others, to identify the source of a problem, correct the problem, and prevent future occurrences on same or similar products.