Customer Quality Engineer

• Bachelors degree in a technical subject (Masters preferred)
• Fluency in English (Chinese language fluency is a preferred additional skill)
• Minimum of 3 years Quality Engineering or Program Management experience in mechanical part manufacturing
• Experience working in a global organization and influencing colleagues in different timezones
• Fully conversant in GD&T principles
• Strong Understanding of Injection Molding, 3D printing, or Sheet Metal preferred
• Strong understanding of quality principles and manufacturing processes (metrology expertise is preferred)
• Strong foundational mindset in risk identification and mitigation
• Data-driven, detail-oriented, and pragmatic
• Structured problem solving with a multi-strategy approach
• Six Sigma certification preferred
• Ability to evaluate customer requirements and standards and convert them into executables
• Understanding of ISO9001:2015 requirements
• Understanding of other QMS standard requirements e.g. ISO13485, ISO13485, IATF16949 (preferred)
• Must have strong verbal and written communication skills and possess the ability to interact effectively at all levels in an organization, internal or external

You’re Collaborative – It is expected that you will partner with various functional groups within MISUMI Americas, in all regions, as well as collaborating with customers and manufacturing partners

• Excellent collaboration skills and the ability to prioritize and manage multiple tasks
• Ability to build strong trust-based relationships internally and externally
• Subject Matter Expert for resolving quality issues identified by customers
• Ability to influence without having direct authority

You will serve as an Advocate – In the role, you will solicit and listen to customer requirements and concerns, and take an active role in avoiding problems wherever possible, but resolving them when they do occur.

• Strong in identifying customer requirements
• Adept at shifting priorities while maintaining a strong sense of urgency
• Good listener who’s comfortable with ambiguity, asking questions, and providing clarity
• Strong customer service skills with demonstrated service mentality
• Build and maintain credibility with customers and within MISUMI Americas

You’re Passionate and Empathetic - You have a passionate commitment to people and deep empathy for how supporting individuals leads to a stronger company culture.

• Exhibit a high level of initiative and integrity
• Empathetic to the needs of customers, manufacturing partners, and MISUMI Americas. Able to balance the different perspectives
• Able to make decisions without all the available information and being able to course correct when new information becomes available
• Learn from situations and drive improvements as a result of thorough lessons learned analysis
• Able to exercise good judgment within broadly defined practices and policies and work in a self-directed manner

• While performing the duties of this job, the employee routinely is required to sit; walk; talk and hear; use hands to keyboard, fingers, handle, and feel; stoop, kneel, crouch, twist, crawl, reach, and stretch.

Travel: Ability to travel up to 50% annually in the US and/or other regions globally

The salary range for this position is $90,000 - $130,000 annually USD based on experience.

We’re actively seeking teammates who:

• Bring diverse perspectives and experience to our culture and company.
• Excel at being part of a strong, empathetic team.
• Thrive in an environment emphasizing respect, honesty, collaboration, and growth.
• Have an ‘always learning’ mindset that celebrates learning, not just wins.
• Help us continue to build a world-class organization that values the contributions of all of our teammates

We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.