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Customer Program Manager
Unknown
Riyadh Region, KSA
Full-time
Director
Hybrid
Discovered 3 weeks ago
Customer program managementProject managementTechnology implementationProfessional servicesProject financial managementForecasting
Free
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Customer program managementProject managementTechnology implementation
Role Overview
Splunk Professional Services supports customers through their journey from discovery to implementation of sophisticated solutions.
Customer Program Managers combine management and technical skills to drive successful customer outcomes.
Key Skills for This Role
Customer program managementProject managementTechnology implementationProfessional servicesProject financial managementForecasting
Full Job Posting
Professional Services team
Splunk Professional Services supports customers through their journey from discovery to implementation of sophisticated solutions.
Customer Program Managers combine management and technical skills to drive successful customer outcomes.
Impact and responsibilities
- Lead complex customer projects from kickoff through delivery and closeout.
- Build project plans with tasks, milestone dates, resources, and project P&L aligned to statements of work.
- Report on burn rate, progress, risks, dependencies, and assumptions to customer stakeholders.
- Assess customer security and onboarding requirements, including background checks, badging, and network access.
- Identify additional product and services opportunities and maintain cadence with sales teams.
- Collaborate with Sales Engineering on technical details and professional services engagement.
- Use methodologies, blueprints, templates, and service offerings to define outcomes and set expectations.
- Execute RFP and SOW processes with sales and professional services teams.
- Maintain documentation and system information for bookings and revenue forecasting.
- Advocate for customers and coordinate rapid remediation of customer problems.
Desired skills and experience
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