Customer Operations & Service Coordinator (Bilingual)

Your Responsibilities

• Coordinate and oversee service activities to ensure timely, efficient, and high-quality support for Miele professional customers.
• Schedule and manage service calls, monitor progress, and ensure proper documentation and closure of service activities.
• Promote and support service contract and maintenance plan sales, including customer outreach, quoting, and coordination with business partners.
• Coordinate installation planning and site readiness with customers and service providers.
• Support initiatives aimed at improving customer feedback and field service survey participation.
• Collaborate with internal teams, service providers, and customers to resolve issues efficiently and professionally.
• Manage special projects while maintaining regular operational responsibilities.
• Demonstrate professionalism and adherence to Miele’s core values and service excellence standards.

What we are looking for