Customer Operations Associate
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Key skills for this role
About the Role
Infinite Machine is hiring a Customer Operations Associate to own the post-purchase customer journey for electric vehicles. This hands-on, in-person role involves delivery logistics, vehicle registration support, light assembly and service, and customer issue resolution.
Key Skills for This Role
Responsibilities
- Schedule, track, stage, and dispatch customer deliveries across store locations
- Personally perform regional deliveries by van
- Own the delivery experience as the customer's first physical impression of the brand
- Monitor inbound channels and own Tier 1 resolution for existing customers
- Draft and send clear group and individual communications
- Guide customers through vehicle registration process
- Perform pre delivery prep, light assembly, and basic repairs on two wheeled vehicles
- Keep delivery, registration, and service status legible and current
Requirements
- Bachelor's degree or equivalent practical experience
- Experience in customer facing roles with ownership of outcomes
- Valid driver's license and comfortable driving a cargo van in and around NYC
- Able to ride, move, and perform light repair on two wheeled vehicles
- Highly organized with ability to track many open items on tight timelines
- Strong written and verbal communication skills
- Bias for action with fast, judgment driven responses
- Comfortable with up to ~10% travel
Full Job Posting
Overview
- Infinite Machine is hiring a Customer Operations Associate to own the post purchase customer journey for P1, a plated electric motorcycle, and Olto, a Class 2 e bike.
- This role sits within the Operations function and covers delivery logistics, vehicle registration support, light assembly and service, and customer issue resolution.
- This is a hands on, in person operations role, not a contact center, desk, or Tier 1 support queue position.
- The role is on site and field based, working closely with a small operations team out of our headquarters in Long Island City.
Responsibilities
- Delivery operations: Schedule, track, stage, and dispatch customer deliveries across our store locations. Personally perform regional deliveries by van. Own the delivery experience as the customer's first physical impression of the brand.
- Customer communications: Monitor inbound channels and own Tier 1 resolution for existing customers. Draft and send clear group and individual communications, pick up the phone when a thread is not working, and partner with Service and Engineering to close out anything beyond Tier 1 with a good custo
- Registration support: Guide customers through vehicle registration, which is handled by our registration partner. You do not own titling operations, but you need to understand the process well enough to set customer expectations, answer common questions, and coordinate with the partner when a case n
- Light assembly & service: Perform pre delivery prep, light assembly, and basic repairs on two wheeled vehicles. Diagnose simple issues in the field and know when to escalate to Service or Engineering.
- Tracking & documentation: Keep delivery, registration, and service status legible and current so nothing falls through the cracks on tight timelines.
Qualifications
- Bachelor's degree or equivalent practical experience.
- Experience in customer facing roles, ideally where you owned outcomes rather than just answered tickets.
- Valid driver's license and comfortable driving a cargo van in and around NYC (no CDL required).
- Able to ride, move, and perform light repair on two wheeled vehicles.
- Highly organized: you track many open items on tight timelines without reminders.
- Strong written and verbal communication, you are comfortable drafting an email to thousands of customers or resolving a tense issue over the phone.
- Bias for action: fast, judgment driven responses and resolutions.
- Comfortable with up to ~10% travel as required for events, market launches, or VIP deliveries.
Preferred Qualifications
- Auto or powersports dealership / delivery experience, including motorcycle or powersports dealers and online auto delivery models.
- Micromobility experience: e bike, scooter, or moped operations, dealer, or service.
- Field service, installation, or white glove delivery experience.
- Last mile, fulfillment, courier, or fleet operations background.
- Experience with Intercom, Zendesk, or similar tools.
- Startup or early stage operations experience.
About Infinite Machine
- Our mission at Infinite Machine is to build the best non cars on earth. We design and manufacture premium electric vehicles that blend design with breakthrough hardware and software.
- With P1 and Olto, we are reimagining how people move through cities and laying the foundation for a broader ecosystem of vehicles, software, and services.
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