Customer Onboarding Specialist

At Mudflap, we're modernizing the $1 trillion trucking industry, the backbone of the U.S. economy.

By helping over 100,000 underserved small businesses save over $1 billion on fuel, Mudflap has quickly grown into a profitable fintech platform that processes billions in annual payment volume.

As a Customer Onboarding Specialist, you will help new prospective fleets transition seamlessly from application to active usage of the Mudflap fuel card.

You will be responsible for guiding prospects through the onboarding journey, ensuring they understand and experience the full value of our services.

is critical in building customer trust, fostering loyalty, and contributing to Mudflap’s growth by driving activation and retention rates while incorporating AI initiatives for continued scalability.

Work Location: This role is based in Austin, TX and involves a hybrid work approach, balancing in-office collaboration with the ability to work remotely.

To support our team, we offer:

Commuter benefits to ease your travel

Lunches and snacks to keep you fueled

A collaborative, high-growth environment where you’ll work closely with talented teammates across the company

Expectations (In this role, you will):

Lead customers through stages of the fuel card journey, from card application to ordering to first swipe completion, ensuring a timely and smooth process.

Educate customers on how to use Mudflap’s fuel card and associated platforms effectively, addressing any questions or concerns.

Monitor and track your prospects’ progress using CRM tools (e.g., HubSpot), ensuring all their data and your interactions are accurately documented.

Identify and resolve application and onboarding barriers, escalating issues when necessary to internal teams.

Proactively engage with customers to action to foster initial usage, focusing on creating long-term value and retention.

Collaborate with cross-functional teams to refine the PLG motion and contribute to scalable best practices.

Deliver exceptional customer experiences by maintaining a professional, empathetic, and customer-focused approach in all interactions.