Customer Master Data Analyst

Maintain expert understanding of existing data structure of the business being integrated

Work with business to clean and prepare data. This includes structuring of the data to align with existing ERP or MDM framework, and transforming data into a format that allows for smooth integration into ERP or MDM

Perform field mapping to align data with existing account and hierarchy structures

Identify gaps – new fields requirements, process issues, etc. that need to be addressed prior to go live and develop a resolution that satisfies the business need while still aligning with existing data requirements and governance

Meet all deadlines for mock loads as set by the project teams

Responsible to ensure any new configuration requirements are done timely by IT and available for data uploads

Lead cross-functional discussions and meetings as they relate to Customer Master

Ensures timely, responsible, and professional communication to internal customers of data as it progresses thru go live

Strong awareness and understanding of the complexities and nuances of all businesses and any potential down stream impacts relating to new requirements

Effective collaboration with the Sales, Customer Service, IT, Credit Department, Data & Analytics to ensure customer master is on track is aligned and any data needed.

At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home.

Bachelor’s degree in Business, Data/Information Management, Finance, Accounting, Supply Chain, or related field; or equivalent experience.

A minimum of 3-5 years in a data management (or similar) role in a large, complex business environment

Hands-on experience in MDM and master data governance (Preference for experience with customer master (or vendor master management)

Ability to influence others without having direct authority and demonstrated initiative and ability to work independently and proactively engage cross functional constituents

Experienced in applying and following established procedures and work instructions to complete day to day responsibilities, which are generally well-defined and straight-forward, but require occasional deviations. Requires good analytical and problem solving skills, capable of sound decision making.

Focus efforts and attention on understanding and satisfying customer needs, while participating in the Company's quality standards.

Good written / verbal communication skills. Listen to others to interact in the most appropriate and constructive way.

Strong organizational skills with ability to prioritize multiple tasks in a fast paced environment, demonstrating a high level of integrity and accuracy.

Influence without formal authority; facilitate cross-functional alignment across multiple stakeholders in the organization including Credit, Customer Service, and IT.

Prioritize in a fast-paced environment; deliver against SLAs while maintaining high data quality standards and control posture.

Communicate complex data and governance concepts clearly to technical and non-technical stakeholders.

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state’s Pay Transparency laws to the SGNA HR Compliance team at SGNA_HR_Compliance@saint-gobain.com .