Customer Insights Manager

Design and own Axonify’s win/loss program, including interview frameworks, data collection, and cadence of reporting.

Conduct structured interviews with recent wins and losses to uncover the decision drivers behind each outcome.

Partner with Sales, Marketing, and Product to analyze patterns across wins and losses and translate findings into actionable recommendations.

Facilitate regular win/loss review sessions with Sales leadership and key stakeholders, presenting insights in a clear and compelling format.

Maintain a win/loss repository to track trends over time, by segment, competitor, and deal type.

Surface competitive gaps, messaging opportunities, and enablement needs identified through win/loss interviews.

3-5 years of experience in customer insights, VoC, customer research or a related field.

Experience designing and executing product feedback and win/loss programs, including conducting structured customer and prospect interviews.

Familiarity with competitive pricing research methodologies and the ability to synthesize findings into strategic recommendations.

Strong ability to communicate directly with customers in interviews, surveys, and feedback sessions

Experience aggregating and synthesizing large volumes of qualitative and quantitative feedback into clear narratives.

Excellent written and verbal communication skills, with the ability to present insights clearly to cross-functional audiences.

Proficiency with survey and feedback platforms (e.g., Qualtrics, Medallia, Typeform, SurveyMonkey).

Experience working with user feedback platforms such as UserVoice, Gong

Strong analytical skills with experience working with data in Excel, Google Sheets, or similar tools.

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