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Customer Implementation Manager
STAN AI
Ontario, CAN
Full-time
Director
Onsite
Discovered 4 weeks ago
CRM softwareproject management toolsCS platformsAI solutionscustomer servicecustomer success
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Role Overview
STAN AI is seeking a Customer Implementation Manager to onboard and launch AI solutions for HOA and condo property management clients.
This role involves managing customer onboarding, providing technical support, and collaborating with cross-functional teams.
The position is based in North York, Ontario, and is currently full-time in-office.
Key Skills for This Role
CRM softwareproject management toolsCS platformsAI solutionscustomer servicecustomer success
Full Job Posting
About the Role
STAN AI is seeking a Customer Implementation Manager to onboard and launch AI solutions for HOA and condo property management clients.
This role involves managing customer onboarding, providing technical support, and collaborating with cross-functional teams.
The position is based in North York, Ontario, and is currently full-time in-office.
Responsibilities
- Manage all assigned customer onboardings and ensure successful launch of STAN AI across each client's property portfolio.
- Provide detailed account walkthroughs and guide new customers through their AI deployment.
- Lead kick-off calls to communicate account setup requirements and expectations with key stakeholders.
- Educate customers on STAN's suite of tools, capabilities, and best practices to simplify adoption and align expectations.
- Monitor setup progress across accounts, identify potential risks, and guide next steps.
- Resolve conflicts and provide technical solutions to customers in a timely manner.
- Work cross-functionally with Sales, Customer Success, Bot Review, and Development teams to deliver world-class client experiences.
- Serve as the internal voice of the customer at STAN, driving client needs forward.
- Develop a deep understanding of customers' business and operational objectives.
- Establish strong relationships with new customer stakeholders and deepen relationships with existing ones.
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