Customer Happiness Officer (UAE National)
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Key skills for this role
About the Role
The role involves handling customer inquiries, ensuring a positive experience, and requires fluency in Arabic and English with strong communication skills.
Key Skills for This Role
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Overview
- The key duties and responsibilities of the Customer Happiness Officer include, but are not limited to:
- Serve as the first point of contact for customers (walk-ins, calls, and emails)
- Handle customer inquiries, requests, and complaints in a professional and timely manner
- Ensure a positive and seamless customer experience at all touchpoints
- Maintain accurate records of customer interactions and transactions
- Coordinate with internal departments to resolve customer issues efficiently
- Support front desk and reception activities when required
- Assist in scheduling appointments and managing customer flow
- Prepare reports and updates on customer feedback and service performance
- Ensure compliance with company policies, procedures, and service standards
- Contribute to continuous improvement of customer service processes
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