bamboohr
Customer Experience Team Lead
Pencor Services
Remote, USA
Full-time
Entry · 1+ years experience
Remote
Discovered Today
iGlassFive9CSR ControlsMicrosoft OfficeAdobePowerPoint
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
iGlassFive9CSR Controls
Key Skills for This Role
iGlassFive9CSR ControlsMicrosoft OfficeAdobePowerPoint
Full Job Posting
Shifts: Various
Pencor and its subsidiaries are Equal Opportunity Employers
**Agents must have a High-Speed Data Connection with a Minimum of 400 Mbps download and a quiet, dedicated office space in which to work during their shifts.
Work from Home Equipment is provided by Blue Ridge and MUST hook up directly to the back of your router in the home.
Our passion at Blue Ridge is to keep our community connected through reliable High-Speed Internet (with HomeFi), Phone, and Video (Stream & Live TV) Technology.
Servicing Northeastern Pennsylvania, we work hard every day to connect our customers to the people, places, and things that matter the most.
We are currently seeking a Customer Experience Team Lead to assist us in supporting our customer care teams through multiple channels.
In this role, it is essential to be knowledgeable in our processes and services paired with a high degree of focus on the customer experience.
We are looking for our candidate to have a collaborative approach and a business mindset.
Quick learning and strong work ethics will be required.
Our ideal candidate will have Customer Service experience and have working knowledge of call center technology.
The candidate will be expected to assist in supporting our teams’ questions, be an advocate when implementing policies and procedures such as compliance, adherence of performance metrics, and Team Goals.
Our candidate will assist in team efforts for continuous improvement, team huddles, and work on reports and documentation to assist all our supervisor team when requested.
This candidate will help to create a positive and empowering team culture that is in line with our brand personality.
In our everyday actions, we want to be representing our company in delivering on our promise of creating a trusted and valued connection – always!
The Lead will answer standard customer interactions as needed during high call volume situations and will assist in other duties assigned to them by their reporting leader.
The candidate will collaborate with peer leads and will participate in feedback sessions on designated projects when needed.
The ideal candidate must maintain a positive demeanor and know how to tactfully respond to the most challenging situations.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Pencor Services
IBM iSeries System Operator
Palmerton, USA
Discovered TodayFull-time
Security Guard
Jim Thorpe, USA
Discovered TodayPart-time
QA/ QC Experience Specialist
Lehighton, USA
Discovered TodayFull-time
Ice Cream Store Worker
Palmerton, USA
Discovered TodayPart-time
Telephone Operator
Palmerton, USA
Discovered TodayFull-time
Guest Services Personnel
Jim Thorpe, USA
Discovered TodayPart-time
Network Engineer
Lehighton, USA
Discovered TodayFull-time
UC Systems Administrator
Palmerton, USA
Discovered TodayFull-time