Customer Experience Supervisor I - Peninsula Twn Ctr

Embraces a Growth Mindset: Proposes and initiates actions on new ideas that improve our product, stores or practices.

Will listen to ideas and suggestions and applies ideas when appropriate, champions new initiatives.

Encourages others and their self to stretch beyond current capabilities.

Willing to be a catalyst for change by challenging the status quo and motivates others to make improvements.

Uses the growth mindset by seeing change as an opportunity to learn and grow.

Thinks Critically: Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive company goals.

Will gather the necessary information to fully understand the scope of the problem; applies critical thinking to develop options, identify assumptions and consider impacts.

Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.

Demonstrates Leadership: Creates an environment that fosters teamwork, recognizes others' accomplishments and respects and values differences in the workplace.

Requires high personal and team performance standards, leads by example and motivates others to perform at a higher level.

Able to give and is open to constructive performance feedback; holds self and others accountable for performance and actions.

Creates a culture of development by coaching and teaching others.

Aligns goals, processes, and culture to create momentum and champion a One Team approach.

Takes Accountability: Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs.

Is able to build relationships by showing consideration for the perspectives of others, listening first before drawing conclusions.

Develops positive and inclusive relationships across the organization Implements with Excellence: Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals.

Implements project/plans that are well-organized and efficient, seeks feedback and takes needed action.

Demonstrates the ability to effectively delegate work and communicates plans and expectations to others.

Drives Results: Demonstrates a sense of urgency to act decisively and quickly.

Establishes aggressive goals and takes appropriate risks to achieve results.

Shows confidence when challenged and will do the right thing even when it's hard.

Strives to achieve excellent results by creating a culture of continuous improvement.

What you get:

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match.

All associates are eligible for an associate discount on JCPenney merchandise.

For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year.

All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com