linkedin
Customer Experience Representative (Remote)
PULSE MENA
Riyadh, KSA
Full-time
Executive
Onsite
Discovered Yesterday
Customer serviceVerbal and written communicationActive listeningProblem solvingCRM systemsEmail and web applications
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Customer serviceVerbal and written communicationActive listening
Role Overview
Serve as a primary customer contact and help resolve questions, concerns, and product or service issues.
Work independently as part of a remote customer support team while maintaining professional customer service.
Key Skills for This Role
Customer serviceVerbal and written communicationActive listeningProblem solvingCRM systemsEmail and web applications
Full Job Posting
About the role
Serve as a primary customer contact and help resolve questions, concerns, and product or service issues.
Work independently as part of a remote customer support team while maintaining professional customer service.
Customer support
- Respond to inquiries through phone, email, live chat, and other support channels.
- Provide accurate information about products, services, policies, orders, accounts, billing, and procedures.
- Troubleshoot issues, guide customers through solutions, resolve complaints, and escalate unresolved matters.
- Follow up with customers and ensure they receive clear and complete answers.
Customer experience
- Build positive relationships through helpful, respectful, and personalized interactions.
- Identify opportunities to improve customer experience and communicate recurring issues to management.
- Aim to resolve customer issues efficiently during the initial interaction when possible.
Administrative and technical duties
- Document customer interactions and resolutions in CRM or customer support systems.
- Update account records, process transactions and service requests, and monitor support tickets.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at PULSE MENA
Remote Customer Support Agent
Riyadh, KSA
ExecutiveFull-time
PULSE MENA is seeking a remote customer support agent to assist customers through phone, email, live chat, and other channels. The role requires strong communication, problem-solving, empathy, accurate recordkeeping, and
Discovered YesterdayView →
Customer Service Agent (Remote)
Riyadh, KSA
ExecutiveFull-time
PULSE MENA is seeking a customer-focused Customer Service Agent to support customers across phone, email, live chat, and other channels. The role requires strong communication, problem-solving, computer proficiency, accu
Discovered YesterdayView →
Remote Customer Service Representative
Riyadh, KSA
ExecutiveFull-time
PULSE MENA is seeking a remote Customer Service Representative to support customers through phone, email, chat, and other channels. The role requires strong communication, problem-solving, computer, organizational, and c
Discovered YesterdayView →
Customer Experience Associate (Remote)
Riyadh, KSA
EntryFull-time
PULSE MENA is seeking a Customer Experience Associate to support customers through phone, email, chat, and other channels. The role focuses on resolving inquiries, documenting interactions, processing service requests, a
Discovered YesterdayView →
Customer Service Associate (Remote)
Riyadh, KSA
ExecutiveFull-time
PULSE MENA is seeking a customer-focused Customer Service Associate to support customers across phone, email, live chat, and other channels. The role requires strong communication, problem-solving, computer proficiency,
Discovered YesterdayView →
Remote Customer Care Specialist
Riyadh, KSA
EntryFull-time
PULSE MENA is seeking a Customer Care Specialist to support customers through phone, email, chat, and other channels. The role focuses on resolving inquiries, documenting interactions, processing service requests, and co
Discovered YesterdayView →
Customer Care Representative (Remote)
Riyadh, KSA
ExecutiveFull-time
PULSE MENA is seeking a customer-focused Customer Care Representative to support customers across phone, email, live chat, and other channels. The role requires strong communication, problem-solving, computer proficiency
Discovered YesterdayView →
Customer Support Representative (Remote)
Riyadh, KSA
EntryFull-time
PULSE MENA is seeking a customer-focused Customer Support Representative to assist customers across phone, email, chat, and other support channels. The role requires strong communication, problem-solving, computer skills
Discovered YesterdayView →
Remote Customer Support Agent
Riyadh, KSA
Discovered YesterdayFull-time
Customer Service Agent (Remote)
Riyadh, KSA
Discovered YesterdayFull-time
Remote Customer Service Representative
Riyadh, KSA
Discovered YesterdayFull-time
Customer Experience Associate (Remote)
Riyadh, KSA
Discovered YesterdayFull-time
Customer Service Associate (Remote)
Riyadh, KSA
Discovered YesterdayFull-time
Remote Customer Care Specialist
Riyadh, KSA
Discovered YesterdayFull-time
Customer Care Representative (Remote)
Riyadh, KSA
Discovered YesterdayFull-time
Customer Support Representative (Remote)
Riyadh, KSA
Discovered YesterdayFull-time