Customer Experience Representative

Prepare quotations, support pricing requests, and identify sales opportunities through customer interactions and follow-up activities.

Handle post-sales processes, including claims, returns, credits, invoicing support, and customer service follow-up.

Maintain accurate customer and transactional data while promoting the use of digital tools and self-service solutions.

Contribute to continuous improvement initiatives, process optimization, cross-functional projects, and knowledge sharing across the team.

Your profile :

Experience managing customer orders, sales processes, or other complex operational workflows.

A customer-focused mindset with a solution-oriented approach to solving problems and improving outcomes.

Effective communication skills and the ability to build productive relationships with different stakeholders.

High attention to detail and a structured approach to managing data and processes accurately.

Ability to prioritize tasks and thrive in a busy, active environment.

Solid teamwork and collaboration skills, with a positive and cooperative attitude.

Proficiency using Microsoft Office and business systems such as CRM and order management tools.

Ability to use and adopt new technologies, systems, and ways of working.

Experience in manufacturing, logistics, supply chain, customer operations, or a similar environment is an advantage.

Knowledge of industrial sales processes and continuous improvement practices (e.g., Lean) is beneficial.

At SKF, we are committed to creating a diverse environment and we know that a diverse workforce is essential to our continued growth. Therefore, we focus solely on your experience, skills and potential. Come as you are, be yourself. #weareSKF

Additional information

This position is based in Luton, United Kingdom, and reports to the Customer Experience Manager, UK.

For questions regarding the recruitment process, please contact Marta Jackowiak, Regional Recruiter Europe & Africa, at marta.jackowiak@skf.com . Please note that we will screen applicants continuously and do not accept applications sent by e-mail.

If you are interested and meet the above requirements, please do not hesitate to send us your application by September 28th, 2026.

To support a transparent process, we may include assessments and before hiring we can verify the information in your application in compliance with country-specific laws and regulations.

At SKF, we are committed to promoting fairness and inclusion throughout our recruitment process. To support this, we may include assessments and verify the information contained in your application in accordance with country-specific laws and regulations.