Customer Experience Representative

• High school diploma or equivalent.
• At least 1 year of experience in a customer service or support role.
• A combination of education and relevant professional experience may be considered to meet the minimum qualifications.

• Associate’s or Bachelor’s degree in Business, Communications, Marketing, or a related field.
• 2+ years of customer service or customer experience in a call center, retail, or support environment.
• Experience working in a team-oriented, customer-facing role.
• Familiarity with customer experience principles and customer journey mapping is a plus.

This job does not have supervisory responsibilities.

This job operates in a professional office environment.

The role routinely uses standard office equipment such as a laptop, desktop, smartphone, and photocopiers.

The noise level in the work environment is usually moderate.

Essential oils are worn and/or diffused in the work environment.

This position requires the incumbent to be physically present at the assigned worksite.

The regular schedule is from 10 a.m. to 6 p.m., with an half-hour lunch, Monday through Friday.

Occasional evening and weekend work may be required as job duties demand.

Employees are also expected to work at least one non-convention farm event a year and to work at the annual company convention.

Exact hour requirements and schedule can be reasonably modified as necessary for the business needs by the employee’s manager.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Specific vision abilities of this job include close vision and the ability to adjust focus.

The employee is required to type, file, and occasionally lift office supplies up to 20 pounds.

The employee must be physically able to tolerate the scent of essential oils worn or diffused.

Young Living is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran status and will not be discriminated against on the basis of disability.

Young Living does not provide visa sponsorship for this position.

Applicants must be currently authorized to work in Canada on a full-time basis.

This job description is not intended to be all-inclusive.

Employees may perform other related duties as needed to meet the ongoing needs of the organization.