{bc}
Apply
indeed

Customer Experience Manager

Exante
Dubai, UAE
Full Time
Manager
Remote
2 weeks ago
Customer FocusLeadershipStakeholder ManagementData AnalysisCommunicationProblem Solving
Free

Job Fit Check

Base Career helps you apply smarter for this job.

?%
Ready to Scan

Key skills for this role

Customer FocusLeadershipStakeholder Management
Smart Apply

Full Job Posting

Company & Culture

  • EXANTE is a pioneering wealth tech company that delivers cutting edge centralized trading solutions and robust B2B financial infrastructure. As a rapidly expanding global firm with over 700 employees from 70+ nationalities across 70 locations, we prioritize investing in our people.

About The Role

  • As Exante's Customer Experience Manager, you'll be at the heart of our commitment to customer centricity. You will proactively champion service excellence across all teams, act as the voice of the customer, and spearhead initiatives that elevate satisfaction and loyalty.

Responsibilities

  • Represent the customer voice: Bring the customer into internal discussions. Collaborate with teams to prioritise and deliver projects that solve real customer problems.
  • Track and boost satisfaction: Build a framework to track satisfaction metrics. Talk to clients directly to gather feedback. Analyse feedback to spot trends, fix issues, and drive satisfaction higher.
  • Build a customer first culture: Lead initiatives that put the customer at the centre of how we work. Challenge the status quo and keep teams accountable for service quality.
  • Own escalations and resolution: Act as the main escalation point for our key clients. Analyse root causes, define corrective actions, and coordinate the steps needed to resolve complex cases.
  • Monitor market trends: Monitor market trends and competitor practices to stay ahead. Recommend specific improvements to make our experience better.
  • Manage customer welfare: Own our welfare processes. Identify vulnerable clients and ensure regional teams have the support measures they need.
  • Improve key touchpoints: Work with teams to refine critical interactions: registration, funding, withdrawals, and reporting.

Qualifications

  • Leadership and collaboration: You influence teams and deliver results in a complex organisation. You build strong relationships and manage stakeholders effectively.
  • Customer focus: You understand how to build customer first processes and frameworks.
  • Commercial mindset: You have a track record of driving results in competitive, regulated financial markets.
  • Analytical and decisive: You use data to make decisions and measure your impact.
  • Communication: You communicate complex concepts clearly.
  • Industry Experience (Preferred): Background in finance or investment services.

Personality / Mindset

  • Integrity & loyalty
  • Team player with advanced communication and collaboration skills
  • A hands on, can do attitude always looking for solutions and thinking out of the box
  • Overachiever mentality
  • Capability to work and succeed in the fast pace and ever changing environment

We Offer

  • Competitive salary that reflects your experience and the value you bring.
  • Flexibility that fits your life — work from home, from our office, or a mix of both. You decide what works best.
  • Flexible benefits package — choose the options that suit your life, not a one size fits all bundle.
  • A genuinely good place to work — an informal, collaborative culture where ideas are heard and bureaucracy stays out of your way.
  • Continuous learning — ongoing training, education programs, and the support to deepen your expertise in a fast moving industry.
  • Connection beyond your desk — events that bring our teams together to network and celebrate.
  • Global exposure — work side by side with talented colleagues from all over the world, across a business serving clients in 100+ countries.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Exante

Senior HR Business Partner — Technology

Dubai, UAE

1 weeks agoFull Time

Global Relationship Manager

Dubai, UAE

3 weeks ago

White Label Platform Delivery Lead

Dubai, UAE

1 months ago

Internal Auditor

Dubai, UAE

3 months agoParttime

Regional Talent Acquisition Manager (Sales)

Dubai, UAE

3 months agoFulltime

Senior Internal Auditor

Dubai, UAE

3 months agoFulltime