Customer Experience (CX) Agent

At Phillip Jeffries, we believe the most beautiful spaces begin with meaningful connections.

Since our start in a family garage in 1976, we have grown into a global luxury wallcovering brand trusted by the world’s top designers and architects.

Today, our curated collections and dedication to exceptional service set the standard in the industry.

That kind of reputation is built by passionate people who know how to sell not just a product, but a story.

We are looking for a Customer Experience (CX) Agent based in London to join our International Sales team.

In this role, you will deliver a high-touch client experience while representing a brand defined by creativity, craftsmanship, and a strong, collaborative culture.

This role reports to the CX Manager and follows a hybrid schedule of three days in the office and two days remote.

During the first 90 days of training, you will be expected onsite four days per week, Monday through Thursday.

As a CX Agent, you will play a critical role in supporting our international customers and internal teams through every stage of the order process.

• Accurately enter purchase and sales orders
• Prepare shipping documents including customs forms and packing slips
• Track shipments and provide timely updates to clients
• Communicating with customers by phone and email
• Follow up on memos, reserves, and customer inquiries
• Provide thoughtful and efficient solutions to any claims or concerns
• Collaborate across departments to ensure smooth operations and client satisfaction

Must have:

• Located in London or Greater London
• At least 2 years of experience in customer service, sales support, or data entry
• Fluency in an additional European language is a plus
• An interest in luxury interiors and high-end design
• Excellent verbal and written communication skills
• Strong Excel and data management skills
• Ability to manage multiple priorities with care and precision
• A collaborative, can-do attitude with strong follow-up habits