Customer Experience Associate III - Premium Support - Turkish and English language - Remote UK

Ability to thrive in a team environment and communicate effectively with team members at all levels

Excellent verbal, written, grammar and interpersonal communication skills in supporting language & English

Strong attention to detail, and the ability to communicate in a brand's voice, clear and simple, with a proper dose of empathy.

Patient, exceptional listener who enjoys problem solving and educating others

Ability to display those communication skills through multiple channels of support (phone, email, chat)

Excellent customer service skills, with a good grasp of understanding customers’ needs by asking appropriate probing questions

Temporary remote working requirements:

In order to be successful in this home-based role, there are some minimum requirements to consider:

A reliable broadband internet connection that meets the minimum bandwidth requirements. Don’t worry if you’re not sure how to check this, we can talk you through it as part of your application. A LAN cable is preferable but not essential providing your internet meets the below minimum speeds: Minimum Download speed – 10Mbps, Minimum Upload Speed – 1Mbps

A LAN cable is preferable but not essential providing your internet meets the below minimum speeds:

Minimum Download speed – 10Mbps, Minimum Upload Speed – 1Mbps

A technical specification and homeworking criteria questionnaire will be provided in more detail as you progress through the application process.

Able to work in a private and distraction free space that must have a door that you can close to keep out noise and where your screen will not be visible to others due to Data Protection.

You will need a desk and suitable chair to work from comfortably and professionally.

Prior to your first day with us, we will provide you with the technology necessary to perform your role.

This role is temporarily home-based, our client will determine if this pilot has been successful, so whilst the roles are permanent your requirement to attend the office may change depending on client requirement and in line with your employment contract.

What else we offer you!

28 days paid holiday per annum inclusive of bank holidays

Annual holiday increasing with years of service

Workplace Pension-Automatic Enrolment

Life Insurance scheme

Employee Assistance Programme – Free and strictly Confidential to all Conduent Employees

Free eye test

Dental benefits scheme

Access to comprehensive learning, training and development

Excellent internal Apprenticeship Programmes available and ongoing personal development opportunities

A dedicated to social committee offering virtual activities and language learning opportunities. Plus a huge variety of corporate discounts via our benefits hub.

*Terms & Conditions apply.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form . You may also click here to access Conduent’s ADAAA Accommodation Policy .