Customer Experience Analyst

Key Responsibilities:

Manage scratch and dent order processing, order maintenance, and related operational workflows.

Coordinate with distribution centers to facilitate product returns, inventory disposition, and resale load creation.

Monitor inventory levels and support allocation, product availability, and order fulfillment activities for independent retail accounts.

Partner with supply chain, product line teams, and distribution centers to identify trends and support operational and process improvement initiatives.

Develop, maintain, and distribute reporting, dashboards, and analyses to support business performance and decision-making.

Maintain data accuracy across internal systems and customer-facing platforms, including pricing, item setup, product information, and master data.

Execute customer and item setup activities while ensuring compliance with established processes and data standards.

Support operational objectives by ensuring timely order execution, inventory accuracy, and effective administration of scratch and dent programs.

Minimum Qualifications

High School or GED

2+ years of experience with SAP and Microsoft Office applications, particularly Excel.

Knowledge of inventory management, order management, supply chain, or business operations processes.

Strong analytical skills with the ability to interpret data, identify trends, and support business decisions.

Ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.

Benefits highlights:

Discounts on our award-winning Electrolux products and services

Family-friendly benefits

Insurance policy plan

Extensive learning opportunities and flexible career path

Please be advised that we are unable to offer visa sponsorship for this position at this time.

Find more on: Electrolux Group North America:

https://www.linkedin.com/company/electrolux/life/northamerica/ Electrolux Group Careers: https://career.electroluxgroup.com/global/en

Electrolux Consumer Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through hrsnorthamerica@electrolux.com. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

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