Customer Experience Advisor - working shifts

Simply put, experience isn’t necessary as we offer full training. Whatever your background we would like you to ask yourself ‘What can I do to make a difference to this Customer’, every time you answer a call.

You‘ll be a natural communicator , with an ability to build rapport with both our customers and your colleagues. It’s essential you can write effective emails to our clients/customers

Solution focused – Strive to understand and resolve potential issues on each call

Solid IT literacy - We use multiple systems, both inhouse portals and Microsoft platforms

Consistently remains calm under pressure – Some calls / emails may be of an urgent nature

Open minded and willing to learn - Learning in a fast-paced and ever-changing environment, isn’t for the faint hearted but we will endeavour to set you up for success

If this sounds like you, apply today and send us your application!

Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.

#LI-CO1

About Us, Our Culture & What We Can Offer You

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.

#BR-CB