Customer Excellence Officer

Location: Melbourne, Yarra Falls (Hybrid)

• This is a hybrid position based either in our Melbourne Yarra Falls location. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
• We give you a world of potential
• Do you like helping people?
• Are you good at communicating with people?
• Do you accurately follow processes?
• Would you like to belong to a first class, friendly customer service team?
• Free onsite parking and gym.
• A role you will love
• You’ll join a friendly, high-performing Utilities Customer Service team, acting as the first point of contact for customers via phone, email, and webchat. Your focus will be delivering excellent customer experiences through accurate processing, strong communication, and strict adherence to established processes. Find out more about Computershare Utility Services .
• Some of your key responsibilities may include:
• Respond to customer enquiries via phone, email, and webchat, consistently exceeding customer expectations
• Achieve first-call resolution by following defined processes
• Identify customers with complex needs and refer them to appropriate support services
• Deliver high-quality service to internal and external stakeholders
• Participate actively in team meetings and knowledge-sharing forums
• Take ownership of personal development and continuous improvement
• Identify and contribute to improvements in productivity, quality, and service delivery
• What will you bring to the role?
• Excellent listening, verbal, and written communication skills
• Strong attention to detail and commitment to process adherence
• Passion for delivering exceptional customer experiences
• Ability to learn quickly and work confidently across multiple IT systems
• Strong problem-solving skills with a logical, methodical approach
• High energy, initiative, and motivation to succeed
• Rewards designed for you
• Flexible work to help you find the best balance between work and lifestyle.