bayt
Customer Engineer
Open
Qatar, QAT
Full Time
Mid
1 months ago
Node.jsTypeScriptAI AgentsPrompt EngineeringZendeskIntercom
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Node.jsTypeScriptAI Agents
About the Role
Open.cx is hiring a Customer Engineer to serve as the technical bridge between enterprise customers and the AI-native customer support platform. You will lead onboarding, debug complex issues, and ship code in Node.
Key Skills for This Role
Node.jsTypeScriptAI AgentsPrompt EngineeringZendeskIntercom
Responsibilities
- Respond fast to customer queries, join video calls, and own resolution end to end.
- Guide enterprise customers through setup, configuration, and integration with tools like Zendesk, Intercom, HubSpot, and others.
- Diagnose and resolve complex issues in live customer environments.
- Implement fixes, integration enhancements, and small features directly in the Node.js / TypeScript codebase.
- Share customer context, escalate systemic problems, and help prioritise what the team builds next.
- Build deep knowledge of our AI agents and prompt engineering so you can effectively advise customers on optimising their support operations.
- Document recurring issues, solutions, and integration patterns to strengthen internal knowledge and customer resources.
Requirements
- 2 3+ years of experience
- Strong software engineering experience with Node.js and TypeScript
- Hands on experience with AI agents and prompt engineering
- Previous customer facing technical work: onboarding, debugging integrations, or similar in a SaaS environment
- Good understanding of (or fast ability to learn) helpdesk APIs: Zendesk, Intercom, HubSpot, etc.
- Excellent English communication clear writing and confident speaking on video calls with enterprise stakeholders
- Ability to operate effectively in a fast moving startup: speed, customer impact, and getting things done
- Able to work with customers across US, EU, MENA and GCC time zones
Full Job Posting
About Open
- Open.cx is the AI native customer support platform built for enterprises that cannot afford slow, expensive, or mediocre support.
- We automate over 80% of interactions for companies like MoneyGram, Mollie, TicketSwap, and More.com handling voice, email, and web at massive scale with AI that thinks fast and feels human.
- We are backed by Y Combinator, Pioneer Fund, X by Unifonic. We recently raised $7M+ and are accelerating from a startup into a global scale up.
The Role
- We are hiring a Customer Engineer to serve as the direct technical bridge between our enterprise customers and the Open.cx product.
- This is a hands on engineering role with heavy customer exposure not pure support, and not pure internal development.
- You will respond quickly to customer queries via Slack or video calls, lead onboarding and implementation, debug complex issues including third party integrations, and ship fixes or enhancements directly in our Node.js + TypeScript codebase.
- Prompt engineering is a significant part of the role you will help customers get the most out of our AI agents capabilities every day.
What You'll Do
- Primary Technical Point of Contact: Respond fast to customer queries, join video calls, and own resolution end to end.
- Lead Technical Onboarding: Guide enterprise customers through setup, configuration, and integration with tools like Zendesk, Intercom, HubSpot, and others.
- Debug & Troubleshoot: Diagnose and resolve complex issues in live customer environments.
- Ship Code: Implement fixes, integration enhancements, and small features directly in the Node.js / TypeScript codebase.
- Collaborate with Product Engineering: Share customer context, escalate systemic problems, and help prioritise what the team builds next.
- Develop Platform Expertise: Build deep knowledge of our AI agents and prompt engineering so you can effectively advise customers on optimising their support operations.
- Document & Scale Knowledge: Document recurring issues, solutions, and integration patterns to strengthen internal knowledge and customer resources.
What We Offer
- YC backed with real traction we are in market, growing, and trusted by enterprise names you know.
- Outsized career trajectory early team members grow into leadership as we scale globally.
- Real ownership your work will be seen, felt, and talked about company wide.
- High trust team no politics, no bureaucracy; we move fast and support each other.
- Competitive compensation top of market salary plus equity and full benefits.
What We're Looking For
- 2 3+ years of experience.
- Strong software engineering experience with Node.js and TypeScript you will be writing and shipping production code.
- Hands on experience with AI agents and prompt engineering (Open.cx is AI native; this is core to the role).
- Previous customer facing technical work: onboarding, debugging integrations, or similar in a SaaS environment.
- Good understanding of (or fast ability to learn) helpdesk APIs: Zendesk, Intercom, HubSpot, etc.
- Excellent English communication clear writing and confident speaking on video calls with enterprise stakeholders.
- Ability to operate effectively in a fast moving startup: speed, customer impact, and getting things done.
- Able to be working with customers across US, EU, MENA and GCC time zones.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Open
WE ARE HIRING AC Technician
Doha, QAT
Mid
Install, maintain, and repair air conditioning systems while ensuring safety compliance and effective troubleshooting; candidates should possess AC experience and good communica...
4 days agoView →
HIRING AC TECHNICIAN
Doha, QAT
MidFull Time
A company in Doha is hiring an AC Technician with minimum 2 years of experience in AC repairing, troubleshooting, and maintenance. Must have knowledge of split and central AC systems and a valid Qatari driving license. A
1 weeks agoView →
WE ARE HIRING ELV ENGINEER
Doha, QAT
MidFull Time
WE ARE HIRING ELV ENGINEER Join Our Growing Security Solutions Team ✅ Design, install, configure, and maintain CCTV surveillance systems in compliance with MOI requirements. ✅ C...
3 weeks agoView →