greenhouse
Customer Engineer
Cresta
Remote, USA
Mid
Remote
Discovered 1 weeks ago
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Role Overview
As a Customer Engineer at Cresta, you'll play a key role in delivering our cutting-edge AI solutions to enterprise contact centers. You'll leverage your expertise in CX, call center infrastructure, chat platforms, AWS, and automation while collaborating closely with Solution Architects to ensure seamless integrations with customer systems.
This role requires strong software engineering skills, domain expertise, and the ability to manage multiple projects simultaneously. You'll work closely with our Customer Success team, removing technical barriers and driving value for our customers through real-time coaching and agent efficiency tools. You'll also contribute to shaping our land-and-expand sales strategy as we continue to grow rapidly.
Join our dynamic team of AI and ML experts and help transform the future of work with Cresta's innovative solutions.
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Full Job Posting
About The Role:
As a Customer Engineer at Cresta, you'll play a key role in delivering our cutting-edge AI solutions to enterprise contact centers. You'll leverage your expertise in CX, call center infrastructure, chat platforms, AWS, and automation while collaborating closely with Solution Architects to ensure seamless integrations with customer systems.
This role requires strong software engineering skills, domain expertise, and the ability to manage multiple projects simultaneously. You'll work closely with our Customer Success team, removing technical barriers and driving value for our customers through real-time coaching and agent efficiency tools. You'll also contribute to shaping our land-and-expand sales strategy as we continue to grow rapidly.
Join our dynamic team of AI and ML experts and help transform the future of work with Cresta's innovative solutions.
Responsibilities:
- Execute on integration design and project plan created by IMs, SAs and other stakeholders
- Design, build and deploy applications using Cresta SDKs, libraries and APIs
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