Customer Engagement Specialist
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
BRAU. is looking for a Customer Engagement Specialist to manage communications across WhatsApp, Instagram, calls, emails, and online bookings. The role requires strong customer service skills, fluency in English and Arabic, and at least 2 years of experience in a contact center or luxury service environment.
Key Skills for This Role
Responsibilities
- Manage all communications received by Brau (WhatsApp, Instagram, Calls, Emails, Online Bookings)
- Develop and improve Brau customer engagement scripts
- Respond to all enquiries with high standards set by the Customer Engagement Team
- Facilitate complaint resolution
- Manage and optimize the salon schedule
- Meet monthly sales targets
Requirements
- High School Diploma or Higher
- Minimum 2 years’ experience in contact center or customer service for a luxury brand or luxury beauty, hospitality, or medical environment
- Fluent in English and Arabic
- Strong customer relationship management
- Ability to handle complaints and conflict resolution professionally
Full Job Posting
Role Overview
- The Brau Customer Engagement Team is responsible for the overall communication to the company.
- This role requires great attention to detail and the highest level of customer service.
Key Responsibilities And Accountabilities
- Manage all communications received by Brau (WhatsApp, Instagram, Calls, Emails, Online Bookings)
- Develop and improve Brau customer engagement scripts
- Respond to all enquires with the high standards set by the Customer Engagement Team
- Facilitate complaint resolution
- Managing and optimizing the salon schedule
- Meet monthly sales targets
Knowledge, Skills, Abilities
- Strong customer relationship management
- Ability to build trust based relationships with customers
- Knowledge of the beauty industry and treatments that we provide
- Ability to handle complaints and conflict resolution professionally with calmness and self control
- Professional verbal and written English and Arabic
- Time management: ensuring time is managed between different channels of communication
Education and Experience
- High School Diploma or Higher
- Minimum 2 years’ experience in contact center or customer service for a luxury brand or experience working within a luxury beauty, hospitality, or medical environment
- Previous beauty industry experience in preferred but not essential
- Due to the nature of the job, candidate must speak fluent in English and Arabic
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at BRAU.
Lash Artist
Dubai, UAE
Brau is looking for a skilled Lash Artist to deliver premium lash treatments in a luxury salon environment. The role requires minimum 2 years of experience in classic, hybrid, Russian volume, mega volume, lash lifts, and
Assistant Manager
Dubai, UAE
Brau is looking for an experienced Assistant Store Manager to support the running of a premium beauty salon in Dubai. The role involves overseeing daily operations, driving sales, managing team schedules, and ensuring ex
Back of House Assistant - Beauty Salon
Dubai, UAE
BRAU. is looking for a Back of House Team Member to support salon operations, including preparing treatment rooms, maintaining cleanliness, managing stock, and assisting artists and reception. The role requires 2+ years
Front of House
Riyadh, KSA
The Front of House team member will be the face of BRAU Riyadh, delivering a seamless and elevated client experience within the salon. This role is responsible for welcoming clients, managing bookings, and ensuring the s
Salon Manager
Riyadh, KSA
The Salon Manager oversees the daily operations, client experience, and performance of Brau salon to ensure service excellence, team productivity, and meeting sales targets. This role is responsible for maintaining the B
Front of House
Dubai, UAE
The Front of House team member will be the face of BRAU, delivering a seamless and elevated client experience within the salon. This role is responsible for welcoming clients, managing bookings, and ensuring the smooth d
Facial Therapist
Dubai, UAE
At Brau, we are redefining beauty through precision, expertise, and elevated client experience. As a Facial Therapist, you will play a key role in delivering high quality facial treatments tailored to individual client n
Purchasing and Inventory Officer
Dubai, UAE
We are looking for a highly organized and multi-tasking Purchasing & Inventory Officer to manage stock and purchasing across Brau's UAE salon branches. The sPurchasing and Inventory Officer will be responsible for arrang
Lash Artist
Dubai, UAE
Assistant Manager
Dubai, UAE
Back of House Assistant - Beauty Salon
Dubai, UAE
Front of House
Riyadh, KSA
Salon Manager
Riyadh, KSA
Front of House
Dubai, UAE
Facial Therapist
Dubai, UAE
Purchasing and Inventory Officer
Dubai, UAE