Customer Engagement Manager

This role sits at the centre of Civica’s customer strategy and directly influences how public sector organisations leverage technology to serve their communities. It provides the opportunity to partner with senior stakeholders across government, education, and health sectors, shaping long-term outcomes and delivering measurable impact.

The position offers broad exposure across Civica’s solutions and business units, enabling deep understanding of how integrated technology ecosystems support critical services. It combines strategic relationship management with commercial accountability, creating a balance of customer advocacy and business growth.

Operating within a collaborative and purpose-driven environment, the role is supported by cross-functional teams spanning product, delivery, and customer support. It enables the development of high-impact engagement strategies, drives innovation in customer experience, and contributes to Civica’s position as a trusted GovTech partner in the region.

Proven experience managing strategic customer relationships within a technology, SaaS, or GovTech environment

Demonstrated ability to engage and influence senior stakeholders, including executive-level clients

Strong commercial acumen with experience driving account growth, renewals, and value realisation

Experience managing complex customer portfolios across multiple products or service lines

Strong understanding of customer success, account management, or service delivery frameworks

Ability to translate customer needs into actionable plans across product, delivery, and support teams

Experience working within or alongside public sector organisations is highly advantageous

Proven ability to lead governance forums, business reviews, and strategic planning sessions

Strong problem-solving capability with a proactive and solutions-focused mindset