Customer Deployment Engineer | Western Australia

Deploy Harrison.ai solutions, including software installation, configuration, and system testing.

Remotely build, configure, and manage Ubuntu Linux enterprise systems.

Work with our healthcare industry vendor partners to create and maintain integrations for our customer base.

Implement and design integrations with our partners using messaging standards like RESTful APIs and HL7.

Maintain and manage test environments for problem replication.

Provide systems and demos to internal cross-functional teams and for client demonstrations.

Collaborate with customers to validate the proposed solution architecture and ensure alignment with their workflows and objectives.

Maintain close communication with customers regarding ongoing tasks and expectations.

Take ownership of and manage customer cases and customer expectations professionally.

Provide effective and high-quality technical support (Level 2 and 3) to our growing customer base

Troubleshoot and diagnose customer issues using documentation, knowledge base articles, and the wider technical team.

Document troubleshooting and problem resolution steps for future use.

Correctly escalate technical issues to other internal teams, and work with our development group to resolve advanced issues.

Document all work in line with organisational policies and regulatory guidelines in a timely manner.

10+ years of service experience in healthcare informatics and/or medical imaging informatics technologies.

Multiple years’ experience working directly with external customers

Experience installing and maintaining Linux operating systems.

Experience with configuration and scripting (Bash or Python).

Knowledge of DNS, TCP/IP, SSL, and other networking concepts.

Excellent verbal and written communication skills.

Fluency in English.

Willingness to travel, including internationally.

🌍 Innovate for Global Good. Join us to pioneer world-first AI technology that transforms patient outcomes and helps build a healthier, fairer world.

🤝 Collaboration Across Continents. Work with brilliant minds from every corner of the globe in a culture built on trust, autonomy, and genuine teamwork.

🚀 Well-Funded & Global. Backed by world-class investors including Aware Super, Blackbird Ventures, Skip Capital, and Horizons Ventures, we’ve raised over US$240M to accelerate our global impact.

🌱 Scale Your Potential. Tap into yearly L&D budgets, mentoring, hackathons, and secondments—all supported by a transparent growth framework to grow your career.

💻 Flex for Life. Work when and where you do your best—with WFH options, flexible hours, and the autonomy to make an impact your way.

🙌 Support for Every Family Journey. From fertility to parenthood, loss, and even grandparenthood—we provide inclusive, thoughtful policies to support families in every stage.

If you’re inspired by what we're up to, please apply now and we'll be in touch soon.

We are proud to be an Equal Opportunity Employer. Diversity’s not a buzzword here, it’s in our DNA. Diverse perspectives shape our culture and make our work better. We’re committed to building inclusive teams that represent a variety of backgrounds and skills. We look forward to hearing from you.