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Customer Contact Comms Senior Analyst
Accenture
Karnataka, IND
Full-time
Onsite
Discovered Yesterday
Customer Service TechnologyOmnichannel customer service technologyWorkday PayrollWorkday Talent ManagementHR service deliveryPayroll operations
Free
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Customer Service TechnologyOmnichannel customer service technologyWorkday Payroll
Role Overview
The role is a Customer Contact Comms Senior Analyst within omnichannel customer service technology.
The position focuses on HR service delivery, customer contact operations, payroll processes, and service quality.
Key Skills for This Role
Customer Service TechnologyOmnichannel customer service technologyWorkday PayrollWorkday Talent ManagementHR service deliveryPayroll operations
Full Job Posting
Role Overview
The role is a Customer Contact Comms Senior Analyst within omnichannel customer service technology.
The position focuses on HR service delivery, customer contact operations, payroll processes, and service quality.
Qualifications and Experience
- Any graduation is required.
- The role requires 5 to 8 years of experience.
- Customer Service Technology is identified as the primary skill at P4 level.
Preferred Candidate Skills
- Strong email and chat process skills and good typing ability are preferred.
- The role involves Workday Payroll and Talent Management processes.
- Stakeholder management, escalation handling, root cause analysis, and process improvement are important capabilities.
Responsibilities
- Manage end-to-end HR operations and service delivery.
- Lead and coach teams and manage performance and development.
- Drive SLA and KPI achievement, quality, productivity, and process improvements.
- Manage client interactions, escalations, and stakeholder communication.
- Ensure payroll accuracy, controls, reconciliations, and compliance.
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