Customer Claims Handler

We move fast, without the layers that usually slow things down. AI takes the routine work off every team, from Finance to Product to Marketing, so people ship real code and launch custom dashboards in minutes. Engineering commits are entirely AI-assisted, which shifts the focus from team size to the quality of your thinking, and our data warehouse connects directly to an AI assistant for instant answers. Backed by a modern tech stack (Claude Code, Snowflake, Figma and Zapier) and a commitment to adopting new tools in days rather than quarters, you get complete ownership to do the most impactful work of your career.

A motor claim usually lands on a customer's worst day. In 18 months, Zego customers in that position will get a clear, fair outcome quickly, because you own their claim from first assessment through to settlement. Liability decisions will be accurate, costs controlled, and fraud caught early.

Settle a portfolio of motor claims through to final resolution, with accurate liability assessment and proactive cost control.

Assess recovery and total loss claims using the evidence available, including dash cam footage, witness statements and police reports.

Negotiate with other insurers, solicitors and credit hire companies to manage costs and settle losses.

Resolve disagreements over settlement figures and liability decisions with patience and data backed explanations.

Issue settlements for repairs, medical bills and vehicles once a claim is finalised.

Catch fraud early by investigating indicators and cross-referencing claim details against industry databases.

Keep internal systems and customer files up to date, respond promptly to customer queries, and route customers to the right supplier.