ukg
Customer Care Supervisor
BSI Financial Services
Irving, USA
Full-time
Entry · 5+ years experience
Onsite
Discovered 2 weeks ago
InternetPC
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
InternetPC
Key Skills for This Role
InternetPC
Full Job Posting
Essential Functions
Create and/or maintain policy in accordance with FDCPA, FCRA, and CFPB guidelines
Approve letters to be sent to the borrower and/or agent of the borrower
Answer escalated calls and work to resolve borrower issues in a professional and courteous manner
Review call monitoring scores and offer employee mentoring
Approve employee time off requests and timecard corrections
Provide direction and training to Customer Care agents on loan level details
Responsible for meeting legal requirements and following internal policies
Assist with any projects assigned
Competencies/ Skills
- Customer/Client Focus
- Problem Solving/Analysis
- Time Management
- Teamwork Orientation
- Excellent interpersonal skills
- Strong Verbal Communication skills
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday-Hours to be determined. This position does require one Saturday per month, hours vary per site location. Management schedules vary depending on workload and business needs.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at BSI Financial Services
Loss Mitigation Single Point of Contact (SPOC) – Non-QM
Irving, USA
SeniorFull-time
Discovered 1 weeks agoView →
Loss Mitigation Single Point of Contact (SPOC), Business Purpose Lending
Irving, USA
SeniorFull-time
Discovered 1 weeks agoView →
Mortage Loan Processor
Irving, USA
EntryFull Time, Contract, Internship, Temporary, Seasonal, Volunteer, Part Time
Discovered 1 weeks agoView →
Customer Contact
Irving, USA
Discovered TodayFull-time
PRocess Associate - ESCROW
Gurugram, IND
Discovered 3 days agoFull-time
Process Associate - Bankruptcy
Gurugram, IND
Discovered 3 days agoFull-time
Loss Mitigation Single Point of Contact (SPOC) – Non-QM
Irving, USA
Discovered 1 weeks agoFull-time
Loss Mitigation Single Point of Contact (SPOC), Business Purpose Lending
Irving, USA
Discovered 1 weeks agoFull-time
Mortgage Loan Officer
Irving, USA
Discovered 1 weeks agoFull-time
Mortgage Lending Underwriter
Irving, USA
Discovered 1 weeks agoFull-time
Mortage Loan Processor
Irving, USA
Discovered 1 weeks agoFull Time, Contract, Internship, Temporary, Seasonal, Volunteer, Part Time