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Key skills for this role
Customer/Client Focus- must have excellent Active Listening skills
Problem Solving/Critical thinking skills
Time Management-Capability to multitask in fast paced environment
Clear and Concise professional communication- Written and Verbal
Effectively handling irate customers
Outstanding phone etiquette
Teamwork Orientation- but with ability to work successfully on own initiative.
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Proficient Computer skills
Strong typing skills
Strong organizational skills
Negotiating skills
Patience and stress management
Adaptable to change
Strong Work Ethic
Familiar with the Fair Debt Collection Practices Act (FDCPA) and other laws governing debt collection practices.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, scanner, printer, and photocopiers. Ability to sit for extended periods of time is essential.
This is a full-time position. Days and hours of work are Monday through Friday 12pm-9pm EST, in addition to one Saturday per month 8:00 am- 12:00 pm. Overtime may be required for business needs.
High school diploma or equivalent required
Knowledge of Microsoft Office and Google applications required
Customer service experience, preferred
Prior experience in debt collection preferred
Mortgage banking experience, preferred
Telecommunication experience, preferred
Competitive compensation and full benefits package include medical, dental, and vision.
100% company-paid life insurance and disability coverage!
401K with company matching!
17 days PTO (increases with tenure) and 9 company paid holidays!
Professional but fun, casual work environment and great team culture!
Founded in 1986, we provide financial services that support our vision of enabling sustainable home ownership by practicing core values that embody doing what is right; emphasizing problem solving; delivering on expectations and winning with humility. Our clients include lenders and investors who make home financing possible.
BSI Financial was ranked multiple times in the SMU Dallas 100 list of the fastest growing companies in North Texas and was twice named to the Inc. 5000 list of the fastest growing U.S
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Private U.S. mortgage servicer providing subservicing, special servicing, loan quality control, and technology to lenders and investors.
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