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Customer Care Rep
Rockwell Automation
Noida, IND
Full-time
Mid · 3+ years experience
Hybrid
Discovered 3 days ago
SAPOraclePower BISAP SDSalesforce
Free
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Role Overview
The Customer Care Advocate provides essential support across pre/post-sales, ensuring a smooth order management, service scheduling, customer communication. You will handle inquiries, managing orders and returns, coordinating deliveries, and maintaining accurate records, problem-solving skills, communication are important.
You will report to the Team Leader, Customer Care and have a hybrid schedule working in Noida, India.
Key Skills for This Role
SAPOraclePower BISAP SDSalesforce
Full Job Posting
Job Summary
The Customer Care Advocate provides essential support across pre/post-sales, ensuring a smooth order management, service scheduling, customer communication. You will handle inquiries, managing orders and returns, coordinating deliveries, and maintaining accurate records, problem-solving skills, communication are important.
You will report to the Team Leader, Customer Care and have a hybrid schedule working in Noida, India.
Your Responsibilities
- Respond to customer and internal inquiries regarding orders, returns, replacements, and equipment details.
- Order / Order Return maintenance, supply schedules, and customer/distributor coordination.
- Schedule calls and follow up on service requests.
- Handle requests for company materials and documentation.
- Maintain accurate records of returns, pricing updates, and order changes.
- Ensure customer communication/partners.
- Handle customer calls, email and phone calls with promised turnaround time.
The Essentials - You Will Have
Bachelor's degree in Business Administration, Commerce, or a related field.
Additional certifications in Customer Service, Supply Chain, or Customer Relation Management tools.
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