Customer Care Receptionist
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Key skills for this role
About the Role
Yatsudoki Chateraise seeks a Customer Care Receptionist to serve as the first point of contact for visitors and callers. The role requires managing a multi-line switchboard, greeting guests, and providing clerical support.
Key Skills for This Role
Responsibilities
- Answer multi line switchboard quickly (ideally within 3 ring cycles)
- Screen, assess and refer individual inquiries to their destination
- Take down and deliver messages accurately and in a timely fashion
- Greet customers and visitors, answering questions, announcing calls or providing directions
- Receive, sort and distribute incoming mail
- Liaise with dispatchers to ensure timely delivery of documents and invitations
- Ensure prompt delivery of certificates to conference attendants
- Perform general backup clerical support whenever needed
- Maintain cleanliness and appearance of reception area
Requirements
- Bachelor degree in any field
- Minimum 3 5 years of experience in Customer Service/Receptionist
- 2 years of experience on a similar multi line phone system in a high volume organization
- Proficient with keyboard and IT applications
- Expert level in Outlook, Word, Excel, and PowerPoint
- Excellent organizational, communication, and interpersonal skills
- Arabic language is preferred
Full Job Posting
Job Purpose
- Receive all visitors and phone calls and act as the first point of contact for individuals contacting or entering the premises in such a way that positively affects the customer’s called or visit experience.
- Provide general clerical backup in line with INDEX Holding’s strategic plan, vision, mission, values, goals and objectives.
Key Responsibilities
- Answer a multi line switchboard quickly (ideally within 3 ring cycles).
- Screen, assess and refer individual inquiries to their destination.
- Take down and deliver messages accurately and in a timely fashion.
- Greet customers and visitors to the premises, answering questions, announcing calls or providing directions.
- Able to respond to queries in a positive, pleasant, helpful and open manner.
- Organize and prioritize work, work independently, and multi task.
- Receive, sort and distribute incoming mail.
- Liaise with various dispatchers to ensure the timely delivery of documents and invitations.
- Ensure the prompt delivery of certificates to conference attendants.
- Keep up to date information regarding the various events and happening at INDEX Holding.
- Perform general backup clerical support whenever needed.
- Maintains cleanliness and appearance of reception area.
Required Skills & Qualifications
- Bachelor degree in any field.
- Minimum 3 5 years of experience in Customer Service/Receptionist.
- 2 years of experience on a similar multi line phone system in a high volume organization.
- Must be proficient with the keyboard and IT applications.
- Expert level in the use of Outlook.
- Expert level in the use of Word, Excel and PowerPoint.
- Excellent organizational skills, ability to multi task and organize others.
- Excellent communication (verbal and listening) on phone and in person.
- Arabic Language is Preferred
Compensation
- Pay: AED4,000.00 AED5,000.00 per month
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