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Customer Care Professional T2-II
American Express
Gurugram, IND
Full-time
Mid
Hybrid
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Responsibilities
- Managing and processing New Consumer Client and Card Member applications for ANZ market.
- Servicing Clients through Emails or Outbound/Inbound Calls
- Ensure established compliance measures are met when completing set up and maintenance of accounts.
- Performing appropriate checks against incoming Corporate Applications ensuring that AXP meets its regulatory, fraud, risk, AML, and due diligence requirements.
- Liaising with internal Business Partners with relation to any erroneous or incomplete set ups received.
- Manage the “end to end” journey of a consumer setup and Card Member.
- Multitask and efficiently navigate through multiple screens and systems to effectively provide extraordinary customer care Work in a fast-paced, structured service center environment.
- Document necessary account information and offer solutions that benefit the customer and our business.
- Maintain acceptable performance standards, including effectiveness, efficiency, and quality
Minimum Qualifications
- Graduate
- International Customer service voice experience
- Demonstrated excellent written/verbal communication skills and ability to communicate and work effectively with all levels of management.
- Enterprise Leadership Behaviors
- Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
- Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
- Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage
- Demonstrated ability to work independently in a fast paced, structured, high volume environment with minimal supervision.
- Proven negotiation/problem solving skills with internal and external clients.
- Strong flexibility/adaptability to manage multiple tasks within stringent time frames while maintaining accuracy.
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