Customer Care Intake Representative I

At Numotion, we’re on a mission to improve the lives of people with disabilities.

As North America’s largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation.

We’re committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action.

The pay range for this position is $19.71-$25.63.

It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case.

The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location.

• Process assigned reorder requests, ensuring accuracy in insurance verification, customer information, and documentation requirements.
• Communicate with customers via phone and email to address routine inquiries and provide updates.
• Verify coverage, deductibles, and out-of-pocket responsibilities.
• Coordinate with payers, distributors, and internal teams to complete orders.
• Collect and process payments prior to shipment.
• Escalate complex issues to appropriate team members.
• Maintain compliance with company policies and regulatory requirements.
• Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion’s mission.
• Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.
• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.
• High School diploma/GED required.
• Minimum one (1) years’ experience in insurance eligibility verification.
• Minimum one (1) years of experience in calculating deductibles and coinsurance for primary and secondary policies.